Trutrak Live Support

[TrutrakTech]

First, I must apologize. I apparently don't know how to use our live support program very well. Just today I discovered many messages left by our customers when live support was either not available or got disconnected. I didn't know they were there and therefore did not respond.

I do know they're there now. I will respond to messages left on the live support site. I am so sorry I have missed so many. Thank you.

[N65XX]

Where, on the web site, is the dimensional drawings for the DIIVSG flat pack? I need to plan for the installation in a new panel. Dan

[TrutrakTech]

Hi Dan,

The template is not on the website, but it is now attached to this message. Thanks!

[N65XX]

Thanks for the drawing, it was exactly what I need. One more question, on the back of the DIIVSG, where is the connector and ports (pitot and static) located, left, center, or right? Thanks again, Dan.

[TrutrakTech]

Looking at the back of the unit, the connector is at the bottom center and the pitot/static connection block is at the top center. Thanks!

[N65XX]

Thanks again for the info, you guys have a great product and good customer support. Dan.

[TrutrakTech]

Back on this Live Support thing, please don't submit questions to it at this time. Something has gone wrong with the program on our web server and it does not work correctly. The forum here is the best place to get info. Thanks!

[PhantomPholly]

So, for the moment Live Support is Dead?

:p

[TrutrakTech]

So, for the moment Live Support is Dead?

:p

Har har! But, effectively yes. :)